Who are we?
Vetspeed Limited is a limited company registered in England and Wales with registered number 01449974.
Our registered office is The Chocolate Factory, Keynsham, Bristol, England, BS31 2AU.
Full name of legal entity: Vetspeed Ltd
Email address: email@example.com
Postal address: Martin Bonser, Vetspeed Ltd, Head Office, A505 Main Road, Thriplow Heath, Nr Royston, Herts, SG8 7RR
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Personal Data We Collect
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity Data includes first name, last name, date of birth and gender.
- Contact Data includes email address and telephone numbers.
- Financial Data and Transaction Data to allow us to take payment for our Services where appropriate.
- Technical Data includes your login data, browser type and version.
- Profile Data includes your username and password, feedback and survey responses.
- Usage Data includes information about how you use our online platform and services.
- Marketing and Communications Data.
- Where your employer or another organisation has purchased your access to the Course we will produce Course Reports which will include details of the Course modules you have started and completed successfully.
- As part of our Course and your participation in the same, we may ask you questions about your personal experiences. We will only use such personal experiences to provide you the Course.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract and you fail to provide that data when requested, we may not be able to perform the contract we have. In this case, we may have to cancel the service you have with us but we will notify you if this is the case at the time.
How We Will Collect Personal Data
We will ask for personal data only when we need it. We use different methods to collect data from and about you including:
- Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you create an account on our online platform or give us feedback or contact us.
- Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies.
- Third parties or publicly available sources. We will receive personal data about you from various third parties such as those set out below:
- Contact and Identity Data: Your employer where your employer has purchased your access to the Course, or the organisation purchasing the Course on your behalf.
- Technical Data from analytics providers such as Google based outside the EU, advertising networks based inside the EU and search information providers based inside the EU.
- Contact, Financial and Transaction Data from providers of technical, payment and delivery services based inside the EU.
- Identity and Contact Data from data brokers or aggregators based inside the EU.
- Identity and Contact Data from publicly available sources such as Companies House and the Electoral Register based inside the EU.
- Identity and Contact Data from universities, veterinary training institutions, local authorities, regulatory bodies or charities.
How we use your personal data
The primary basis that we intend to use for processing your data is the performance of our contract with you or your employer to provide our online teaching services. We will also use your personal data when:
- We have a legitimate interest as a business in processing your data.
- We need to comply with a legal obligation.
Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you. You have the right to withdraw consent to marketing at any time by contacting us.
Purposes for which we will use your personal data
We have set out below a description of some of the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
We may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground, we are relying on to process your personal data where more than one ground has been set below.
- To register you as a new user, collecting your Identity and Contact Data for the performance of a contract with you.
- To produce Course Reports.
- To process and deliver the services to you including managing payments and charges and collecting money owed to us by collecting Identity, Contact, Financial, Transaction and Marketing and Communications Data for the performance of a contract with you or where it is necessary for our legitimate business interest.
- To manage a relationship with you which will include notifying you of changes to our terms or policies and asking you to review or take a survey by collecting Identity, Contact, Profile and Marketing and Communications Data for the performance of a contract with you, or where it is necessary to comply with a legal obligation or necessary for our legitimate interests e.g. keeping up to date records of how our users use our services.
- To enable you to take part in surveys or competitions by collecting Identity, Contact, Profile, Usage and Marketing and Communications Data for the performance of a contract with you or necessary for our legitimate interests e.g. to grow our business.
- To administer and protect our business and the platform including troubleshooting, reporting and hosting of data by collecting Identity, Contact and Technical Data which is necessary for our legitimate interests for running our business and the provision of IT services and where it is necessary to comply with a legal obligation.
- To deliver relevant website content and advertisements to you by collecting Identity, Contact, Profile, Usage, Marketing and Communications and Technical Data which is necessary for our legitimate interest to develop our services.
- To use data analytics to improve our online platform and services and customer experience by collecting Technical and Usage Data necessary for our legitimate interest to keep our platform relevant and updated to develop our business.
- To make suggestions and recommendations about services that may be of interest to you by collecting, Identity, Contact, Technical, Usage, Profile and Marketing Communications Data which is necessary for our legitimate interests.
We do not generally transfer your personal data outside the European Economic Area (EEA). However, where we do so we will ensure sufficient protection is provided in accordance with our Data Protection obligations.
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.
You can ask us or third parties to stop sending you marketing messages at any time by contacting us at any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of our provision of online teaching to you.
Change of purpose
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
Disclosures of your personal data
We may share your personal data with the parties set out below for the purposes set out above in Purposes for which we will use your personal data.
- Your employer or any other organisation who has purchased the Course on your behalf will have access to any Course Reports produced.
- Internal third parties including other companies in our group.
- External third parties including service providers and our professional advisers.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
Your legal rights
Under certain circumstances, you have rights under Data Protection Laws in relation to your personal data including the following:-
1. Right to request your personal data;
2. Right to request correction of your personal data;
3. Right to request erasure of your personal data;
4. Right to object to the processing of your personal data;
5. Right to request restriction of your personal data;
6. Right to request transfer of your personal data;
7. Right to withdraw consent.
If you wish to exercise any of your individual rights, please contact us.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests, we will endeavour to keep you updated.