Why Understanding Petloss?
Pet owners’ expectations have changed. They now demand the best for their pets. This can be seen in the increasing amounts pet owners spend on pet food from boutique pet food suppliers, pet accessories and luxury pet hotels that provide a holiday experience for their pet, whilst the owners enjoy their own holiday.
When it comes to veterinary treatment, only the best will do. Pet owners are more demanding. To keep up it’s important that the veterinary industry adapts. The human-animal bond is increasingly important.
When it comes to a pet’s final journey, the way you make your client feel can have long-lasting effect on the way they perceive the service you provided and the way in which they can grieve.
How does the practice benefit? – The business case
There’s no doubt that a bond-centred euthanasia takes more time and resources. What is the business case for implementing it into your practice?
The end of a pet’s life doesn’t have to mean the end of the relationship you have with the owner. Your end-of-life care should make your clients feel that the bond they shared with their pet was honoured. Our course will help you identify areas where your practice’s euthanasia protocols can be improved.
However, it’s not just the owner that you are trying to keep. It’s the reputation of your practice. The internet allows every one of your clients to recommend or criticise the service that you offer. A client that received a poor service is far more likely to tell people and with the internet a disgruntled client can share a bad review with your existing and potential clients quickly and easily.
Improved staff morale
There are a number of benefits to the elearning programme that will benefit your staff and improve team morale.
Completing this course will benefit you and your team in a number of ways:
- Improved communication skills
- Better mental health
- Improved team work
A happier team will result in better customer service, staff retention and a successful business.
Compassion satisfaction vs compassion fatigue
When exposed to the raw emotions of their clients and patients healthcare professionals pay a price; this is true for those that care for animals or people. We call this price compassion fatigue. It can have a significant impact on your team’s performance and an individual’s health.
Creating an environment where your staff feel they can talk about the challenges they face and how these challenges make them feel can help to prevent compassion fatigue.
Professional development – CPD
Relevant to your daily tasks our elearning programme provides 3 hours CPD that you and your team can complete on a PC or mobile device. At the end of each module you will receive a certificate and once you have successfully completed all six modules you will receive a course completion certificate.